Quotes for hotels and B&Bs: from enquiry to booking

Managing enquiries from email, phone, and WhatsApp

In a hospitality business, guest enquiries arrive from several channels. If they stay scattered across inboxes, chats, and spreadsheets, it is easy to lose track: who asked for what, which room you offered, whether anyone already replied. Hostnest starts there: you add the enquiry you received and handle it in the same flow, without asking the guest to sign up.

Creating a clear, professional quote

A quote should not be an informal message. With Hostnest you prepare a branded public page with dates, prices, board options, and extras. The guest opens a link and sees an organised proposal instead of a list of options in a WhatsApp thread.

Offering more than one option in the same quote

A guest enquiry often has more than one answer: a different room, a different board, an extra. Multi-option quotes keep the alternatives in the same document. The guest chooses the one they prefer, and you do not rewrite three versions by hand.

From quote to booking request

When the guest selects an option, the property receives a clear booking request: you know what was chosen and can take the next step. It is not an automatic confirmation — you decide what happens next.

Confirming availability and requesting the deposit

Hostnest does not automatically block rooms and does not sync PMS or OTA calendars. The property checks availability and, if you confirm, can request an online card deposit. Once the expected payment is complete, the booking is confirmed.

Seeing which quotes actually move

The dashboard and status indicators help you see where enquiries stall: quote sent, opened, selected, paid. That is for working better on direct enquiries, not for replacing the tools you already use at reception.

How Hostnest works

The path is always the same: enquiry, quote, guest selection, availability confirmation, deposit, booking. It is software for that flow, not a full PMS. It can sit alongside the tools you already use.